Privacy Policy
Lum values your privacy. This policy explains what data we collect when you visit our store, place an order, or contact us.
What we collect
- Order data: name, shipping address, billing address, email, phone, payment information (handled by Shopify Payments, we never see your card number directly).
- Communication data: the contents of any messages you send us via email or our contact form.
- Browsing data: pages visited, products viewed, anonymized session data, used to improve the store.
How we use it
- To process and ship your order.
- To respond to your questions or support requests.
- To send you order confirmations, shipping updates, and (if you opt in) occasional marketing emails.
- To detect and prevent fraud.
Who we share it with
We only share your data with the third parties strictly necessary to fulfill your order: Shopify (storefront and payments), our shipping partners, and our email service. We never sell your data.
Your rights
You can request a copy of your data, or ask us to delete it, at any time by emailing hello@lum.shop.
Cookies
Our store uses cookies to keep your cart working and to measure site performance. You can disable cookies in your browser, but some features (like checkout) won't work without them.
Updates
We may update this policy. The latest version will always be on this page.