Refund policy

30-day returns

You have 30 days from the delivery date to request a return. Item must be in original condition: unused, in original packaging, with all accessories.

How to start a return

Email hello@lum.shop with your order number. We'll send return instructions.

Refunds

Once we receive and inspect the returned item, we'll process your refund within 5 to 10 business days. Original shipping costs are non-refundable unless the return is due to our error.

Damaged or wrong item

Contact us within 7 days of delivery with a photo. We replace or refund free of charge with no return shipping required.

Non-returnable

Custom or personalized items, gift cards, and final sale items.